{"id":1622,"date":"2023-01-05T14:40:43","date_gmt":"2023-01-05T12:40:43","guid":{"rendered":"https:\/\/templates.sebdelaweb.com\/tempo\/?page_id=1622"},"modified":"2023-11-08T12:18:35","modified_gmt":"2023-11-08T12:18:35","slug":"warranty-complaints","status":"publish","type":"page","link":"https:\/\/silverette.nl\/en\/warranty-complaints\/","title":{"rendered":"Warranty &#038; Complaints"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1704821128\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1410376074\">\n\n\n\t<div id=\"col-1445272625\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-268943572\" class=\"text\">\n\t\t\n\n<h6 class=\"alt-font\"><a href=\"_wp_link_placeholder\" data-wplink-edit=\"true\">Home<\/a> \u2022 Terms<\/h6>\n\t\t\n<style>\n#text-268943572 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1445272625 > .col-inner {\n  margin: 20px 0px -15px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1704821128 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(247, 247, 247);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_442547809\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-622058236\">\n\n\n\t<div id=\"col-891909826\" class=\"col medium-9 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1403578444\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1403578444 {\n  padding-top: 30px;\n}\n@media (min-width:550px) {\n  #gap-1403578444 {\n    padding-top: 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-665469408\" class=\"text\">\n\t\t\n\n<h1>Warranty &amp; Complaints<\/h1>\n\t\t\n<style>\n#text-665469408 {\n  font-size: 1.25rem;\n}\n@media (min-width:550px) {\n  #text-665469408 {\n    font-size: 1.25rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-891909826 > .col-inner {\n  padding: 0p 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_442547809 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 150px;\n}\n@media (min-width:550px) {\n  #section_442547809 {\n    min-height: 200px;\n  }\n}\n@media (min-width:850px) {\n  #section_442547809 {\n    min-height: 250px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_837436756\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-small align-center\"  id=\"row-1480935770\">\n\n\n\t<div id=\"col-826906421\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(230, 230, 230);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n<div class=\"row align-equal\"  id=\"row-1077015197\">\n\n\n\t<div id=\"col-552952321\" class=\"col medium-3 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(247, 247, 247);\" >\n\t\t\t\n\t\t\t\n\n\t<div class=\"ux-menu stack stack-col justify-start\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/silverette.nl\/en\/payment-shipping\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPayment &amp; shipping\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/silverette.nl\/en\/returns\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tReturns\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/silverette.nl\/en\/warranty-complaints\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tWarranty &amp; complaints\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/silverette.nl\/en\/terms-and-conditions\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tTerms &amp; conditions\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/silverette.nl\/en\/privacy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPrivacy policy\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-552952321 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-552952321 > .col-inner {\n    padding: 50px 50px 50px 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-343632836\" class=\"col medium-9 small-12 large-7 small-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<section id=\"wrapper\">\n<div class=\"container\">\n<div id=\"columns_inner\">\n<div id=\"content-wrapper\" class=\"js-content-wrapper left-column col-xs-12 col-sm-8 col-md-9\">\n<section id=\"main\">\n<section id=\"content\" class=\"page-content page-cms page-cms-6\">\n<h3>Warranty<\/h3>\n<div>We care about our products and logically do our best to deliver all our products to your home in good condition. However, it may happen that an order breaks down during transport or something else happens that makes you a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.<\/div>\n<div>\u00a0<\/div>\n<div>If you discover or ought to discover a product defect, you must contact us within a reasonable time. A reasonable time is in any case within two months. Under circumstances a period longer than two months may also be acceptable.<\/div>\n<div>\u00a0<\/div>\n<div>If you contact us in time we will arrange for a free repair or replacement. Products showing normal wear and tear are excluded from warranty, but you may expect a product to keep working permanently for the purpose for which you purchased it.<\/div>\n<div>\u00a0<\/div>\n<p><span style=\"color: #333333; font-size: 20.16px;\">Complaints<\/span><\/p>\n<div>It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing <a href=\"mailto:info@silverette.nl\">info@silverette.nl<\/a>. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via this <a href=\"https:\/\/www.webwinkelkeur.nl\/\" target=\"_blank\" rel=\"noopener\">link<\/a>.<\/div>\n<div>\u00a0<\/div>\n<div>As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission&#8217;s ODR platform. This ODR platform can be found at <a href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noopener\">http:\/\/ec.europa.eu\/odr<\/a>. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.<\/div>\n<\/section>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<footer id=\"footer\" class=\"js-footer\">\n<div class=\"footer-before\">\n<div class=\"container\">\n<div id=\"blockEmailSubscription_displayFooterBefore\" class=\"block_newsletter\">\n<p class=\"row\">\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/footer>\n\t<div id=\"gap-668747039\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-668747039 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"stack-2623597123\" class=\"stack stack-row justify-between items-center\">\n\t\t\n\n<a href=\"https:\/\/templates.sebdelaweb.com\/tempo\/shop\" class=\"button primary is-small\" style=\"padding:8px 40px 8px 40px;\" target=\"_blank\" rel=\"noopener\">\n\t\t<span>Winkel verder<\/span>\n\t<\/a>\n\n\n\n\t\t\n<style>\n#stack-2623597123 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-343632836 > .col-inner {\n  padding: 30px 30px 0px 30px;\n}\n@media (min-width:550px) {\n  #col-343632836 > .col-inner {\n    padding: 50px 40px 0px 40px;\n  }\n}\n@media (min-width:850px) {\n  #col-343632836 > .col-inner {\n    padding: 50px 40px 10px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-826906421 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-727704450\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-727704450 {\n  padding-top: 30px;\n}\n@media (min-width:550px) {\n  #gap-727704450 {\n    padding-top: 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_837436756 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n@media (min-width:550px) {\n  #section_837436756 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-1622","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/pages\/1622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/comments?post=1622"}],"version-history":[{"count":8,"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/pages\/1622\/revisions"}],"predecessor-version":[{"id":1904,"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/pages\/1622\/revisions\/1904"}],"wp:attachment":[{"href":"https:\/\/silverette.nl\/en\/wp-json\/wp\/v2\/media?parent=1622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}