Here’s an overview of our commonly asked questions. If you can’t find the answer you need here, please contact our Customer Care Team for assistance.
Silverette® the original
This shape and measure is ideal because:
- the nipple is perfectly contained without preassure;
- thinner cups tend to slip from the correct position and move inside the bra
- Is the product made of genuine 925 silver?
- Is it made of pure silver, or is it a laminated version?
- If it is a laminated version, what are the other accompanying materials?
- Do the products have copper or nickel, which might lead to skin reactions?
- Are they classified as a Medical Device class 1?
- Is the company registered in the European Union?
925 Silver is the purest form of silver that can be molded into shape. With the purest 999 silver it is just possible to laminate or silver plate objects made from other materials which could give allergic reactions (for example silver plated copper). Our silver is certified, and in conformity of all the applying laws and medical device directives.
The refolded edges are crucial for the ease of the extremely sensitive skin in that region. Unfolded edges may cause irritation or even cut your delicate skin.
925 Silver is the most refined type of silver that can be moulded into shape. Pure 999 silver can only be used to laminate or plate other metal materials. This means that objects made of other materials are simply coated with a thin layer of silver due to its cost-effectiveness. An object made of 999 silver would be too delicate, with a high risk of structural alterations or potential breakage of these fragile products.
No need, but if you think your baby is bothered by the scent of milk residue, we recommend rinsing your nipples gently with warm water.
No, disinfectants could damage silver.
They are available in two sizes
REGULAR: bra size < 36; C cup or less; areola dimension < 4.5 cm
XL: bra size > 36; C CUP or more; areola dimension > 4.5 cm
No, we strongly advise against using any type of creams or ointments in combination with Silverette® cups, as this could reduce their effectiveness.
No, the effectiveness of the Silverette cups does not decrease over time, making the product eco-friendly.
Yes, we offer free shipping on all of our products.
We ship to Belgium, the Netherlands and Luxembourg.
All orders made before 15:00 from Monday to Friday are sent via PostNL (letter mail box) on the same day. You should receive your order the following day in The Netherlands and Belgium.
Please be aware that no mail is delivered on Mondays in The Netherlands. We cannot guarantee delivery time as it is out of our control once the product is handed over to PostNL.
If you’ve mistakenly provided an incorrect delivery address, please send us an email immediately with your order number. We’ll attempt to amend your order if feasible.
Unfortunately we don’t offer same day delivery.
You’ll receive an email once your order has shipped titled “Your Order is on the way”, containing your tracking link. Alternatively, you can log into your Silverette Customer Account and track your order.
Already have an account?
Log into your Account
Check the status of your order.
If the order has been fulfilled, select the order
Click on the tracking link to be directed to your tracking
Alternatively, you can use the link provided in your shipping confirmation email.
We accept the following forms of payment:
- American Express
- Bank transfer
All payments made through Klarna will incur an additional charge of €1.95, as the expenses of Klarna transactions significantly outweigh our current costs. We provide various payment alternatives that are free of any extra fees.
Yes, you are welcome to do so, and you will get instructions once you have selected this payment option at check out.
Are you a shop with a physical location or an online retailer? We are always looking for business partners within the Benelux market to strengthen and support our mission making more nipples happy!
For any business inquiry, please send us an e-mail or give us a call at +31(0)30-2271566.
We are collaborating with some committed individuals on social media. If you feel you could help us support our mission, please feel free to reach out to us via e-mail.
Yes we do, please contact us to find out more.